Refund Policy

Our 7-day money-back guarantee applies to initial subscription purchases when the service is technically non-functional on your devices and customer support cannot resolve the issue. Submit your request within 7 calendar days of the initial purchase and include the order reference. This is a technical-failure guarantee, not an unconditional refund for every purchase.

PureFlow Network applies this same guarantee to the public website and Telegram Mini App. Eligibility does not require a prolonged infrastructure-wide outage.

• The request concerns your initial subscription purchase.
• You contact support within 7 calendar days of that purchase and provide the order reference.
• The service is technically non-functional on your devices, and support cannot resolve the reported issue.

A change of mind, simply stopping use, or a later subscription purchase does not by itself meet these technical-failure conditions. Mandatory consumer rights remain unaffected.

Send refund requests and the order reference to @PureFlowVPN_SupportBot, billing@pureflow.net or support@pureflow.net.

1. Identify the initial order and purchase date, and describe which device, operating system, and client application cannot connect or use the service.
2. Describe the technical problem and the troubleshooting already attempted. Provide relevant error messages without passwords, private access keys, or unrelated communications content.
3. Work with support to assess the problem. If support cannot resolve it and the guarantee conditions are met, the initial subscription purchase is eligible for a refund.

Submit the request within the guarantee window even if troubleshooting is still in progress. Support can explain the status of the assessment and the transaction handling.

An eligible money-back refund concerns the payment for the initial subscription purchase. Processing depends on the original payment method and, where applicable, the Merchant of Record. Contact support with the order reference for the status of your request; this Policy does not promise a payment-provider settlement deadline.

For purchases through Whop Inc. or Paddle.com Market Ltd., the relevant Merchant of Record processes payments, applicable statutory sales taxes, and refund handling under its transaction procedures. Platform procedures and any mandatory rights apply alongside this guarantee. PureFlow support can assist with identifying the relevant order.

PureFlow subscriptions are prepaid digital software licenses for the selected service term and plan limits. Current PureFlow subscriptions do not automatically renew. Access expires automatically at the end of the prepaid term. There are no recurring charges, and no manual cancellation action is required to avoid future fees. You may stop using the service at any time; continued access after expiry requires another purchase.

Whop Inc. and Paddle.com Market Ltd. act as authorized Merchants of Record for international purchases made through their respective platforms, processing payments and applicable statutory sales taxes. The seller and purchase terms shown at checkout apply to that transaction. If you separately purchase a recurring subscription through Whop or Paddle, manage or terminate its renewal in the respective platform customer portal or contact PureFlow support. This conditional arrangement does not make current prepaid PureFlow subscriptions recurring.

Stopping use or terminating renewal on a third-party platform and requesting a refund are separate actions. To request money back under this guarantee, contact support with your order reference.

This voluntary technical-failure guarantee does not exclude or limit statutory remedies or consumer rights that cannot legally be waived. It replaces earlier inconsistent marketing or outage-only refund wording for purchases governed by this revision; it does not remove rights already attached to an earlier purchase.

For refund assistance contact billing@pureflow.net, support@pureflow.net or @PureFlowVPN_SupportBot. For legal questions contact legal@pureflow.net. The service operator is PureFlow Network.